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THE MOON AND I

Eau de Parfum 50ml + Travel Case + Travel Size 10ml + cap

THE MOON AND I

Eau de Parfum 50ml + Travel Case + Travel Size 10ml + cap

floraiku.com | THE MOON AND I - Eau de Parfum
THE MOON AND I Sale price£260.00

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

The Travel Case becomes a precious travel size

thanks to the 10ml also included

In your Bento Box The Moon and I you will find your perfume and, surprisingly, its Travel Case is a precious travel size thanks to a 10ml format also included. Wherever you go, your perfume follows you, loyal and always ready!

FOR THE PURCHASE OF THE MOON AND I ON OUR ONLINE -SHOP

ENJOY A FIVE-STAR SERVICE

Customer Reviews

Based on 13 reviews
62%
(8)
8%
(1)
15%
(2)
0%
(0)
15%
(2)
A
Arina Šablinskaja
NPS score:
0 (Not at all likely)
10 (Extremely likely)

THE MOON AND I - Travel size

E
Ekaterina
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Everything else in the order was completely fine.
Improvements: Please consider not selling used products for the full price, or at least removing the « not for sale » tag on the goods that you are selling…
Testers sold as a full-price bottles?

I purchased this for a gift. Upon opening the order, I was immidiately alerted by the sticker «Not for sale » on the box (again, this was bought for a full price of a travel size). The security transparent sticker against opening was also missing.
The customer service assured me that this is explained by the «different package rules » and suggested to see if there is liquid coming out on the first try. Since this was a gift, I didn’t want to test it and let it slide.
Today was a gifting day, and, sure enough, there was liquid coming out on the first spray, meaning that the bottle was used before.
This is the first time I see something like this and this is unacceptable, even though I love the scents.

Dear Ekaterina,

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Our travel size bottles are not sold as testers, and I would like to reassure you that we do not send the used products to our clients. We will be sure to look into this further and address the issue with our teams. In the meantime, please feel free to reach out to our Customer Service team for a resolution. We appreciate your feedback and hope to make this right for you.

Kind regards,
Floraïku Paris team

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