Refund policy

You have 14 calendar days following the delivery of your order to request an exchange or a refund. Items must be returned to us unused, in their original condition, and accompanied by the original invoice.

Returns are only accepted if labels and original packaging are fully intact. Floraïku Paris Online Store cannot accept returns where labels have been removed. Please note that personalized products (for example, engraved items) cannot be exchanged or refunded.

Returning your order

You are responsible for shipping the returned items back to Floraïku Paris Online Store. Items lost in transit will not be compensated, and return shipping charges are at the customer's expense. However, Floraïku Paris Online Store will not charge additional shipping on exchanges.

Refunds

Refunds for returned merchandise are issued within two weeks of receiving the returned product, to the original purchaser's payment method. Additional duties and/or taxes are not refunded, nor are the initial shipping costs. For countries within the EU, VAT is included in the refund.

Exchanges

All exchanges are subject to availability. Faulty items will be exchanged for the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described in Floraïku Paris Online Store's instructions. Items purchased online cannot be exchanged or refunded in our stores.

For any question or to initiate a return, please contact our Customer Service at contact@floraiku.com.

Right of withdrawal

In addition to the returns terms above, you have the right to withdraw from your purchase within 14 days, without giving any reason. This period starts on the day you (or a third party you designate, other than the carrier) take physical possession of the last item of your order.

The easiest way to withdraw is to complete our online form: Complete the withdrawal form →

You may also notify us of your decision by an unambiguous statement (by post or by email at contact@floraiku.com) using the model form below. We will acknowledge receipt of your request and get back to you.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To the attention of Floraïku International SARL, Rue du Lac 12, 1207 Geneva, Switzerland — contact@floraiku.com:

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
— Order number: ………
— Ordered on (*) / received on (*): ………
— Name of consumer(s): ………
— Address of consumer(s): ………
— Signature of consumer(s) (only if this form is notified on paper): ………
— Date: ………
(*) Delete as appropriate.

We will reimburse you no later than 14 days from the day we are informed of your decision, using the same means of payment you used for the initial transaction. We may withhold the reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earliest. You must send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal; the direct cost of returning the goods is at your expense.

Please note: for health and hygiene reasons, sealed goods that have been unsealed after delivery (such as opened fragrances or cosmetics), as well as personalized items (for example, engraved products), may not be eligible for the right of withdrawal. Your request will still be received, and our customer care team will confirm the eligibility of your order with you.